| Our
company prides itself on a longstanding history
of providing quality services to the area since
1989, during which time the following Frequently
Asked Questions commonly arise. In the event
that the information you are seeking is not
contained within our FAQ section or this site
in general, please contact us via phone or
email and an agent will respond to your questions
promplty. |
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• If
I have to wait for my car to arrive, will
I be billed for my waiting time?
• How will I know when my
car has arrived and who is my driver?
• What sorts of vehicles may I expect?
• What is your credit card processing procedure?
• What if I am unable to arrive in time for a reservation "No
Show"?
• If I need to cancel a pick up, what are the requiremients?
• Do
you have a Guarantee of Service?
• Where
can I find your hourly rates? |
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If
I have to wait for my car to arrive, will
I be billed for my waiting time?
Our
customers are privileged to free waiting time according
to what type of car they have selected. Our operators
checking all flights ETA's (for delays or earlier arrivals). |
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- Sedans
- receive 30 minutes free on domestic
and on international flights.
-
Limousines
- receive 30 minutes free on domestic and 50 minutes free on international flights.
-
Vans
- receive 30 minutes free on domestic and 50 minutes free on international flights.
-
SUVs
- receive 30 minutes free on domestic and 50 minutes
free
on
international
flights.
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How
will I know when my car has arrived and
who is my driver?
Your
uniformed driver (suite and tie) will be holding a sign
containing your name, which will make it easier for you
to find him. The "meet and greet" is a great way to be
welcomed by our company. |
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What
sorts of vehicles may I expect?
All of our cars are new models 2010.
Luxury Sedans are either Cadillac, Lincoln Towncar
or Mercedes S-Class sedans which are available in dark
and light colors.
Stretch Limousines - 2010 models are
all Lincoln Towncars and available in black
and white colors. Also included in the limo
is a TV, DVD and CD Player with a full sound
system. A Bar is included with
soft drinks.
Luxury Passenger Vans - for all airport
pickups these vehicles can accommodate up to
10 passengers plus their luggage. For sight
seeing or other than airport transit, the vans
can accommodate up to 14 passengers.
SUVs - can accommodate up to 6 passengers
and up to 6 medium size luggage peices. |
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What
is your credit card processing procedure?
At the time of the actual reservation Global
VIP Limousine only takes an authorization on the card
to guarantee funds availability. It will show as "Pending
funds" on your credit card account statement. The
authorization amount is usually higher than the expected
charges, just in case if you decide to make some additional
stops you did not inform us of or change your destination.
The final charge from GlobalVIPLimo will occur after
the services provided by our company are complete (most
sales will show on the same day). |
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What
if I am unable to arrive in time
for a reservation, "No Show"?
All
No Shows will be charged full rate.
To avoid being charged you must:
- Call
toll free 1-888-502-6224 so
that one of our dispatchers can get
in touch with the driver and help
you to locate each other.
-
Call 1-888-502-6224
or email in the
event your plans or flight
have been changed.
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If
I need to cancel a pick up, what are the
requiremients?
Airport
services can be changed or cancelled within up to
4 hours of the reservation to allow for cancelled or
delayed flights.
To avoid being charged for hourly services you must cancel your reservation at
least 24 hours before service time*. You must provide confirmation # for each
reservation.
- Email
your cancellation at least 24 hours before
service
- Fax
your cancellation at least 24 hours before
service
- Phone
your cancellation 24 hours
*
Some vehicles such as Stretch SUVs and Limo
Buses may be subject to 7 day cancellation
policies in the event of specific busy days
or events. The client will always be notified
of this before making the reservation. |
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Do
you have a Guarantee of Service?
After
you have received your "Confirmation Ticket" with a Trip
Number, your car is guaranteed to be there waiting for
you. (Reservation must be made at least 24 hour prior
to the time of service and with a valid credit card.) |
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Where
can I find your hourly rates?
Our
rates are by the hour (BTH) also known as A/D (as
directed). They vary by vehicle type and the hourly
minimums are stated immediately next to the rates.
These hourly minimum booking times stipulate that
the reservation must be for at least this number
of hours, which can include the garage time. Please
call 1-888-502-6224 for a further explanation of
these policies.
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